Frequently Asked Questions
How do I create an account?
Click "log in" in the Giving History section, which can be accessed in the tabs at the top of the page. If you've previously signed up for an account with us, you can enter your email address and password here.
If you do not have an account but have received your annual receipt, please check it to find your constituent ID number, which is located above your name on the receipt. If you do not have your receipt, please email us at email@example.com to received your constituent ID number. After you've received this information, choose the "First Time Login" option and follow the prompts.
As always, please contact our office at 205.934.7242 or firstname.lastname@example.org with any questions.
Is my information on the My UAB Giving page safe?
Yes! Your security is very important to us at UAB, and we take significant measures to ensure your information is safe. The site is protected by securely configured firewalls that prevent data from being accessed via the Internet. All transactions are transmitted over an industry-standard Secure Socket Layer (SSL), and all commerce transactions encrypt your personal information, including name, address, and credit card number, to prevent unauthorized access as the information travels over the Internet.
We also require the use of strong passwords for each login, and they are stored in a format that cannot be ready by administrators or employees. UAB Advancement also does not support the collection, storage, or display of sensitive personal data in our online portal system, including that information referenced in (i) Family Educational Rights and Privacy Act (FERPA); (ii) Health Insurance Portability and Accountability Act (HIPAA); or (iii) government-issued identifications, including but not limited to Social Security Numbers, driver's license numbers, and Individual Taxpayer Identification Numbers.
UAB Advancement and our giving page partner take the responsibility of your cardholder data seriously and maintain compliance with Payment Card Industry Data Security Standards (PCI DSS). This site also complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States to a third part acting as an agent on its behalf. Furthermore, we do not ever sell your personal data.
If you have any further questions or concerns regarding the security of your information, please reach out to us at email@example.com.
How often is my information updated?
If you submit new contact information or email preferences, your updated information will be reflected on this website within three business days. Once a gift has been processed, it should appear on your giving history within 72 hours.